Delivery & returns
Delivery time and cost
At NTER, we strive towards providing our customers with fast delivery.
Please note that you can always check your tracking number for delivery time.
We deliver to all countries. All items will be shipped from our head office where they are carefully prepared and packed. All delivery times depend on the country of destination:
SHIPPING WITHIN DENMARK
Free delivery with 2-5 working days
SHIPPING WITHIN EUROPE (Except Islands)
All shipments outside Denmark are most often handled by DHL.
Regular service within Europe takes 5-7 working days.
SHIPPING OUTSIDE EUROPE
All shipments outside Europe are most often handled by DHL.
Regular service outsideEurope takes 8-10 working days.
Freight cost within Europe and the rest of the world will be added to your order upon checkout. The freight cost will depend on the total order or weather the product is fragile or not.
Tax is not included in the price and will be confirmed at checkout. As tax varies from country to country unfortunately we are unable to confirm the amount you will have to pay in tax. We recommend you contact UPS for more information about the tax rules in your country – www.ups.com
You may return your order within 14 days of delivery for a full refund. Just fill out the return note and enclose it in the package along with the items you would like to return. If you wish to change your order for another product, please make a new order on the webshop.
Items should be returned new and in the condition in which they were delivered. Items without a return note are not accepted.
Once we have received the items and approved the return, we will credit your account within 14 days from receiving the item and return note. If the item is lost during return NTER is not responsible.
We only issue refunds to the credit card used for the purchase, in order to avoid illegal use of stolen cards.
Please enclose relevant bank and account information. And please save shipment note as proof of shipment.
Costs associated with returns are covered by the customer.
Please note that the return policy do not include custom made furniture and other custom made items.
The return form and items for return should be sent to:
Nikolaj Plads 26
1067 København K
Download return form here
It’s important to us that you receive the best service possible and that all our products meet your expectations. Should you unexpectedly have received a defect or wrong item, please send an email to firstname.lastname@example.org.
Photos of the damaged product or product with defects will be needed to support your claim. The photos are important to us as we use them as proof to show to our suppliers and freight forwarders. Please send an email with photos and send it to the customer service before sending the product back. NTER will then contact you with instructions on how to proceed.
Please note that any damage that is visible on delivery should be notified immediately. Any damage which is discovered after unpacking must be reported within 7 days of delivery via email to email@example.com. If the claim is accepted, NTER will cover the cost of a new replacement product. If the replacement product is not available, the price of the product will be credited to the customer within 14 days. Please note that some replacement products can be subject to tax which are not covered by NTER.
All stock in the webshop are subject to the Danish consumer protection law. This means that buyers can make a complaint of damaged or defective products up to 24 months from the date of purchase.